Your questions, answered. Learn more about our process, services, and how to get started.
Starting therapy can bring up a lot of questions — and that’s completely normal. Whether you’re curious about what to expect in your first session, how online therapy works, or whether your insurance is accepted, we’re here to make the process simple and transparent.
Our goal is to help you feel confident and informed every step of the way. Explore the frequently asked questions below to find clear answers about our services, specialties, and what it’s like to work with us. If you don’t see what you’re looking for, don’t hesitate to reach out — we’re always happy to help.
Looking for clarity? Explore our FAQs for quick answers — and if you don’t find what you need,
feel free to reach out. We’re here to help.
Yes! We are in-network with Aetna, Cigna, Blue Cross Blue Shield, Meritain, Optum, Oscar, United Healthcare, and UMR. We have self-pay options as well if and can provide a Super-bill that you can submit to insurance for reimbursement.
We do not work with couples, but our sister practice, Tennessee Mental Wellness, has wonderful Couples Therapists that provide couples therapy.
We got you! Give us a call at 615-732-2466 and we will help match you with a right fit therapist.
Your first appointment can be scheduled by calling our office at 615-732-2466, or by filling out the Contact Us form on our Contact page. Once you are a client, you can schedule subsequent appointments using the convenient Client Portal.
During your first session, your therapist will gather a history of your symptoms and issues, then together you will make a plan / set goals for how you would like your life to improve as a result of therapy. You should feel like your therapist “gets” you during that first sesssion, and you should feel a sense of hope that you are on the path to much brighter days ahead.
Most people begin to notice some improvement within the first few sessions, but meaningful, lasting change typically takes more time. For many concerns, we encourage clients to plan for around 20 sessions or more to fully explore patterns, develop new skills, and create sustainable progress. We recommend starting with weekly sessions, especially at the beginning, to build momentum and consistency. As you begin feeling better, sessions can often be spaced out over time.
Yes! We offer online appointments for ages 13+ throughout Tennessee
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
Yes, we do! Our online counseling sessions make it easy and convenient to connect with your therapist from wherever you are. All you need is a quiet, private space and a reliable internet connection. Many clients find that virtual sessions offer the same level of care, comfort, and connection as meeting in person — just with added flexibility for your busy schedule
While our focus at Horizon Counseling is on individual healing and personal growth, we know that relationships matter too. That’s
why we proudly recommend our sister practice, Tennessee Mental Wellness, a boutique self-pay practice home to skilled therapists who specialize in trauma-informed couples and family counseling.
Together, we’re here to support every part of your wellness journey.
Take the first step toward a healthier, more balanced life today. Our team is here to guide you with
personalized support and expert care. Reach out now and discover how we can help you achieve your goals.
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